Don’t be afraid of using your Galaxy S7: Samsung says it’s just fine
With the debacle that was the Galaxy Note 7 in its rearview mirror, Samsung now turns its attention to its Galaxy S7 line of phones, which have shown up in the news for some of the same reasons as their larger sibling did. And Samsung wants to assure users that, whether they have the Galaxy S7 or S7 Edge, either smartphone is safe to use.
Hoping to erase fears that the Galaxy S7’s battery might be faulty, Samsung issued an official statement on the matter following a handful of incidents in recent months in which Galaxy S7 Edge smartphones caught fire. The company acknowledged these incidents, but said it has yet to find any internal battery failure with the phones.
“Samsung stands behind the quality and safety of the Galaxy S7 family,” the statement reads. “There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage.”
“Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”
One of the more recent incidents involved a Galaxy S7 bursting into flames while in its owner’s pocket. Due to the incident, the owner ended up with second- and third-degree burns, and says he plans to bring a lawsuit against Samsung. Going back a bit further, an anonymous tipster who claimed to be an employee of a large U.S. carrier alleged a customer arrived to the store and said his Galaxy S7 Edge caught fire.
Given the internal battery failures that destroyed any chance of the Galaxy Note 7 making a splash, folks are understandably alert when it comes to Samsung phones. As such, any report involving a Samsung phone and a faulty battery will raise more than a few eyebrows, so Samsung wanted to get in front of things in the event that people become concerned with the Galaxy S7 and S7 Edge.